For the time being, delivery takes 3-10 business days due to reduced courier capacity over the holiday period.
Frequently asked questions
Find answers to the most common questions about our products and services.
Products
Which material is safest for kids plates?
Stainless steel and glass are the safest materials for kids tableware according to AAP (American Academy of Pediatrics) recommendations. They’re chemically inert, don’t shed particles into food, and don’t change taste.
Is inox tableware dishwasher-safe?
Yes — all HocuNjam stainless-steel tableware is fully dishwasher-safe. We recommend cycles up to 60°C without harsh chlorine detergents to keep the surface smooth and shiny.
From what age can babies use inox tableware?
HocuNjam tableware is designed for babies starting solids — from the first puree and the first spoon, around six months old. Stainless steel is light, smooth-edged, doesn’t shatter when dropped, and is safe with both hot and cold food.
Does inox change food taste?
No. Grade 304 stainless steel is inert and doesn’t react with food. It doesn’t absorb odors, doesn’t change taste, and doesn’t leach particles even in contact with acidic food (fruit, juice).
How do I sterilise inox tableware before first use?
Hand-wash with warm water and mild detergent, rinse, then submerge in boiling water for 5 minutes. Alternatively: dishwasher cycle at 60-70°C. Steam bottle sterilisers also work. Inox is inert, so no special pre-use treatment is required.
Can silicone food pouches go in the freezer?
Yes. Our silicone food-storage pouches are food-grade silicone, rated for -40°C to +230°C. Safe in the freezer, dishwasher (up to 60°C), and for warming in hot water (but not directly on the stovetop). Ideal for batch-prepping meals, kindergarten lunches, and as an alternative to plastic bags.
Can inox cups go on an induction stove?
Our kids’ inox cups are designed for serving drinks (hot and cold), not for heating on the stove. A cup on induction would heat unevenly and could burn a child on contact. Heat milk or tea in a saucepan on the stove, then pour into the inox cup.
Shipping
Do you ship outside Serbia?
Yes, we ship worldwide. Inside Serbia you see the shipping cost in the cart right away. For international orders: pick everything you want and place the order the usual way, then email us at [email protected] so we can confirm the shipping terms and cost to your address before we dispatch.
How long does delivery take?
Delivery within Serbia takes 2–5 working days. After we ship, you’ll get a tracking number to follow the package on the courier’s site. We dispatch from our warehouse in Belgrade.
Safety
Is stainless steel safe for babies?
Yes. Grade 304 (18/8) stainless steel is recommended by the American Academy of Pediatrics as a safe alternative to plastic. It’s chemically inert, doesn’t leach chemicals into food, and is the standard material for medical-grade equipment.
Why avoid plastic tableware for babies?
Plastic tableware can release endocrine disruptors, microplastics, and other harmful chemicals — especially with hot food, fatty food, or after dishwasher cycles that wear down the surface. Even "BPA-free" plastic uses substitutes (BPS, BPF) with similar effects.
What does "BPA-free" mean?
BPA (bisphenol A) is a chemical used in plastic production that can disrupt hormone development. "BPA-free" means a product doesn’t contain bisphenol A — but it doesn’t cover other bisphenols (BPS, BPF) commonly used as substitutes, with similar health effects.
Why isn’t "BPA-free" enough?
The "BPA-free" label only excludes one specific bisphenol. Manufacturers often replace BPA with BPS or BPF — bisphenols with similar hormone-disrupting effects but not covered by the label. Plus, plastic still ages and sheds microparticles regardless of which bisphenol is used.
Are bamboo plates really safe?
Most bamboo tableware on the market isn’t great — pure bamboo isn’t suitable for hot food, so manufacturers add melamine or formaldehyde-based glues to bind the fibers. With heat, those binders can release formaldehyde. Bamboo "free of plastic" doesn’t automatically mean "free of toxins."
Which type of stainless steel is food-safe?
Grade 304 (18/8) is the standard for food-safe tableware. HocuNjam uses 304 in every product where food directly contacts the metal. Grade 316 adds molybdenum for higher corrosion resistance and is used in medical and industrial contexts.
Can inox tableware go in the microwave?
No. Metal tableware should never go in the microwave — it can spark and damage the appliance. Heat the food in glass or ceramic and then transfer to the inox plate (this is actually safer: the food reaches the right temperature before serving).
How do I tell if it’s real grade 304 (the magnet test)?
Grade 304 (austenitic steel) is very weakly magnetic or non-magnetic. A strong magnet (the kind that holds things on a fridge) shouldn’t "stick" to genuine 304. If a magnet pulls hard against tableware advertised as 304, it’s likely a cheaper grade 201 or plain magnetic steel. Not absolute (production can introduce slight magnetism), but combined with a grade certificate it’s a reliable signal.
What if my baby gets hurt by a metal plate?
Our inox plates have rounded edges and a polished surface — no sharp ridges. The main risks with metal are dropping it on a foot (weight) and tooth bumps (hardness), not cuts. A suction-base plate also reduces fall-from-table chances. For toddlers learning to walk and carry plates, we recommend smaller dimensions and lighter plates without suction.
Is grade 304 a problem for kids with nickel allergies?
Grade 304 contains about 8% nickel, but the nickel is firmly bound in the steel’s crystal lattice and migrates into food in extremely small amounts (well below EU limits). For kids with confirmed contact-nickel allergy, grade 316 has slightly less nickel and higher resistance — we recommend it. For severe diagnosed nickel allergy, consult a paediatrician before buying any metal tableware.
Returns & exchanges
Can I return a product?
Yes — you have a 14-day return window from receipt of the package. The product must be in its original packaging and unused. Returns are at the buyer’s expense unless we made an error.
