Last updated: August 2026
These Terms of Service are aligned with the Serbian Consumer Protection Act (Official Gazette RS 35/2026, in force since 2 August 2026). By using the Hoću Njam online store you accept these terms. The authoritative version is the Serbian text.
The purchase contract is deemed concluded when Hoću Njam electronically confirms the order to the e-mail address the customer provided when placing it.
Available payment methods: payment card via Monri Payments (accepted cards are shown in the site footer and on the payment page) for delivery to an address in Serbia and for Croatia, Slovenia and North Macedonia; card or cash for in-person pickup in Belgrade; cash on delivery for delivery to an address in Serbia (when offered at checkout) and for Bosnia and Herzegovina and Montenegro.
All prices shown on the site include VAT.
All payments are made in the local currency of the Republic of Serbia – dinar (RSD). Prices shown in other currencies are for information only, converted at the National Bank of Serbia’s official middle exchange rate. The amount charged to your payment card will be expressed in the local currency through a conversion rate applied by the card organisations, which cannot be known at the time of the transaction. As a result of this conversion there may be a slight difference compared to the original price shown on the website.
When entering card details, confidential information is transmitted over the public network in protected (encrypted) form using the SSL protocol and PKI system, currently the most advanced cryptographic technologies. Data security during the purchase is guaranteed by the card payment processor. Your card details are never accessible to our system at any point.
Deliveries within the Republic of Serbia are handled by the courier services Vaš Potrčko and Shoptimax. For delivery outside Serbia please contact us at [email protected] to check availability, price and lead time.
The standard delivery fee within Serbia is a flat 450,00 RSD, included in the total order amount and paid upfront with the same payment method as the goods (including cash-on-delivery, where the courier collects the goods and shipping together), unless otherwise specified for a particular order. Typical delivery time is 2–5 business days from order confirmation; the statutory maximum is 30 days.
The courier attempts delivery twice on consecutive days. The courier may call the phone number provided in the order, but the call is not an absolute guarantee. If the second attempt is unsuccessful and no alternative delivery is arranged, the parcel is returned to the seller.
If delivery fails because the customer refuses without justified reason, provides inaccurate/incomplete data or otherwise prevents delivery, the seller may charge the actual documented costs of the failed delivery and return.
The fiscal receipt is delivered by e-mail to the address provided at checkout.
You have the right to withdraw from the contract within 14 days, without giving any reason. The period runs from the day you (or a third party you designated, other than the carrier) take physical possession of the goods.
You can withdraw using the statutory form (download the withdrawal form) or any other unequivocal statement sent to [email protected] or by post to Žana Sibelijusa 1, 11030 Beograd. You must return the goods within 14 days of sending the withdrawal notice; direct return costs are borne by the consumer. Refunds are made within 14 days of receipt of the withdrawal notice and include the standard first-delivery fee of 450,00 RSD.
Where goods are returned and a refund is due to a customer who paid by payment card, in whole or in part and regardless of the reason for the return, Hoću Njam will issue the refund exclusively via the Visa, EC/MC and Maestro payment methods.
The seller is liable for lack of conformity within two years of delivery. Complaints can be filed verbally at the reception point, by phone, in writing or electronically, together with the receipt or another proof of purchase. A complaint form is offered as a convenience (download the complaint form) but is not the only permitted way of filing. Photos and original packaging can help but are not conditions for accepting a complaint.
When physical return is required (withdrawal, complaint requiring inspection, or another agreed return) the recommended method is Serbian Post service "CC paket" to Žana Sibelijusa 1, 11030 Beograd. Any adequate service may be used. Please pack the product adequately to prevent damage in transit.
Hoću Njam is obliged by law to participate in out-of-court consumer dispute resolution before an authority listed by the competent Ministry. In case a complaint is rejected we will provide the relevant authorities in our written reply.
All content on this website, text, graphics, logos, images, and software, is the property of Hoću Njam or is licensed for use. Copying, reproduction, or distribution without prior written consent is prohibited.
We reserve the right to change these terms of service. Changes take effect on the day they are published on the website.
These terms of service are governed by the law of the Republic of Serbia. The competent court in Belgrade has jurisdiction over any disputes, without prejudice to the consumer’s right to out-of-court resolution.
For any questions about these terms of service, contact us: