Privacy Policy

1. Introduction

Hoću Njam respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your data in accordance with the Serbian Personal Data Protection Act and the GDPR.

2. Data we collect

We collect the following types of data:

2.1 Data you provide directly

• First and last name
• Email address
• Phone number
• Shipping address
• Payment data (processed via a secure payment system)

2.2 Automatically collected data

• IP address
• Browser type and version
• Pages visited and time spent on them
• Device information

3. How we use your data

We use your data to:

• Process and ship orders
• Communicate about your order
• Send marketing materials (with your consent)
• Improve our website and services
• Prevent fraud and abuse
• Comply with legal obligations

4. Legal basis for processing

We process your data on the basis of:

• Contract performance, when we process your order
• Legitimate interest, to improve services
• Your consent, for marketing communications
• Legal obligations, for accounting and tax purposes

5. Data sharing

We share your data with:

• Courier services, for order delivery
• Payment processors, to process payments
• Hosting providers, to operate the website
• Analytics tools, for usage analysis (anonymised)

We do not sell your personal data to third parties.

6. Data retention

We retain your data for as long as necessary to fulfil the purpose for which it was collected. Order data is retained in accordance with legal obligations (minimum 5 years for accounting purposes).

7. Your rights

Under the law, you have the right to:

• Access, obtain a copy of your data
• Rectification, correct inaccurate data
• Erasure, request deletion of your data
• Restriction, limit how we use your data
• Portability, receive your data in a structured format
• Objection, object to data processing
• Withdraw consent, for marketing communications

8. Cookies

We use cookies to improve your experience on the website. Cookies are small text files stored on your device.

• Necessary, for cart and checkout
• Functional, to remember your settings
• Analytics, to understand how you use the site

9. Data security

We apply technical and organisational measures to protect your data, including:

• SSL/TLS encryption for data transfer
• Secure storage with restricted access
• Regular security audits
• PCI DSS compliance for payments

10. Children

Our website is not directed at children under 16. We do not knowingly collect data about children without parental or guardian consent.

11. Changes to this policy

We may update this privacy policy from time to time. We will notify you of significant changes by email or via a notice on the website.

12. Contact for privacy questions

For any questions about your data and privacy, contact us:

• Email: [email protected]
• Phone: +381 61 277 4422
• Address: Beograd, Srbija

13. Data Protection Authority

If you believe we have not responded adequately to your request, you have the right to file a complaint with the Commissioner for Information of Public Importance and Personal Data Protection of the Republic of Serbia.

14. User privacy protection statement

On behalf of Hoću Njam, we commit to protecting the privacy of all our customers. We only collect the necessary, basic data about our customers/users, and the data necessary for business operations and informing users, in line with good business practice and the aim of providing a quality service. We give customers a choice, including whether they wish to be removed from the mailing lists used for marketing campaigns. All customer/user data is strictly protected and accessible only to employees who need it to do their job. All Hoću Njam employees (and business partners) are responsible for upholding the principles of privacy protection.